Support

Speech Count for iOS, Android, and the web

Need help with Speech Count, found a bug, or have a feature request? Email hello@speechcount.com and we'll get back to you.

Adding and removing rows

Tap Add to create a new row for a target or activity. Each row has its own Name and Target fields, plus separate Correct and Incorrect counters. Tap Remove on a row to delete just that row.

Counting correct and incorrect

Tap the Correct or Incorrect button on a row to log a trial. The row's total and percent-correct update automatically as you go.

Undo and clear

Tapped the wrong button? Tap Undo to reverse your last action. Tap Clear to reset every row's counts back to zero and start a new session.

Where is my data?

Everything you enter is saved automatically on your own device and is still there the next time you open the app. If you have Speech Count Pro and sign in, your students and sessions are also kept in your account so they sync to your other devices. See our Privacy Policy for details.

Speech Count Pro, purchases, and refunds

Speech Count Pro is an optional purchase that saves each student's sessions, keeps their history, and syncs across your devices. It is sold as a one-time Lifetime purchase or a monthly subscription. The free board works without it.

Bought it on another device? On the Students page, tap Already purchased? Sign in and enter the email you used. On iPhone or iPad you can also tap Restore purchases if you bought it with the same Apple ID.
Cancelling a subscription: use Manage on the Students page, or your device's subscription settings (iOS: Settings → your name → Subscriptions; Android: Play Store → Payments & subscriptions). Your roster stays on your device after cancelling; you'll be able to view it again by subscribing later.
Refunds: purchases made through the App Store are refunded by Apple - request one at reportaproblem.apple.com. Google Play purchases can be refunded from your Play order history within 48 hours, or by emailing us after that. Purchases made on the web can be refunded by emailing us.
Payment problems: if a renewal fails you'll see a notice on the Students page with a link to update your payment method. Speech Count Pro keeps working during the store's grace period.

When you email about a purchase, include the Support ID shown at the bottom of the Students page - it lets us find your purchase without any other details.

Still stuck?

Email hello@speechcount.com with a description of what happened and, if you can, the device and app version you're using.